AP-PC-3190: Telecoms Project Coordinator - Contact Centre (Part Time)
  • Consultant:
    Stephen Pimm
  • Published:
    29 May 2019
  • Location:
    Leeds - Leeds
  • Sector:
    Telecommunications
  • Type:
    Permanent
  • Offering:
    To £30K dependent on experience + benefits
  • Start Date:
    ASAP - Post multistage interview process
Job Description:

Our telecoms software client has a requirement for a part time Project Coordinator to join their team in Leeds.

 

 

Our client’s area of expertise is Interaction Recording, Workforce Optimisation and Analytics for contact centres, large/complex organisations and SME’s. Their systems allow these organisations to undertake call monitoring, behaviour management and workforce optimisation activities to improve the quality of their service offerings.

In this role you will work across multiple projects at any one time – taking the lead on smaller projects and ensuring effective support for all other projects/teams. Some telecoms experience is required ideally within a contact centre, telephone call recording or workforce optimisation environment. Due to the nature of the organisation some software development experience is highly desirable.

 

Key tasks and responsibilities include:

  • Coordinating/running daily Scrums with technical team
  • Ensuring project plans are developed for all projects, to monitor and track progress and ensure they are adhered to:
    • Organising/scheduling resource
    • Setting goals and objectives
    • Defining roles and what is required
    • Confirming timelines
    • Co-ordinate details with Client requirements
    • Maintaining communication with clients throughout the project phase
    • Requests for hardware and software required to deliver order
  • Managing and communicating any changes to project scopes and schedules
  • Provide accurate and timely management information on installations and other relevant KPI’s.
  • Ensuring all projects have:
    • Communication plans
    • Project and task list created in Zoho
    • Project logs and plans
    • Internal sales handover meeting
    • Kick off calls with customer and/ reseller
    • Planning installation process
    • Change management
    • Post implementation reviews
    • Support handovers

Essential experience:

  • Demonstrable project experience – ideally within a telecommunication, contact centre or software development environment.
  • Previous experience of phone, contact centre, telephone call recording or workforce optimisation systems.
  • A formal PPM qualification i.e. PRINCE2, APMPMQ, Agile etc
  • Highly organised with the ability to work across multiple internal and external projects and teams at any one time.
  • Strong communication skills including client facing experience.
  • Proactive, problem solver, quality driven and has an eye for detail.
  • Previous account or sales experience would be beneficial.
  • Software development experience – highly desirable.

 

This is a part time roleworking arrangements are flexible with the potential for this role to become full time for the right candidate. This is a great opportunity to get back into projects, take a step up in responsibility or give you the flexibility to work around life’s other important activities.

 

Applications ASAP followed by a multiple stage interview process.

Skills:
Not Specified
Person Specification:
Not Specified

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