AP-PM-3461: Project Manager – Business Process Outsourcing
  • Ian Williams
  • 03 Sep 2020
  • Location:
    Cheshire - Home/Client Site/Office
  • Sector:
    Consulting and Business and management
  • Type:
  • Offering:
    To £45K DoE, Car allowance + Benefits
  • Start Date:
    ASAP post interviews
Job Description:
Our client, an International Business Process Outsourcing organisation are looking for an experienced client facing Project Manager to join the project management practice within their Client Services Team.
In post you will take responsibility for the success of assigned projects from the scope definition through to successful delivery and client sign-off. Primarily tasked with new client implementations you will also be expected to leverage learning into continuous improvement initiatives that contribute to the ongoing success of the business. You will be expected to work closely with the Head of Implementation, the Client and Client Relationship teams.
Reporting to the Head of Implementation, you will apply your knowledge and expertise to support the team of Junior Project Managers (co-ordinators) to effectively deliver and execute projects and ultimately be responsible of the projects success. You will build a lasting relationship with the client, provide financial and commercial support whilst ensuring high level status reporting is available.
You will be responsible for managing multiple projects using a structured PRINCE2 methodology and be responsible for ongoing relationship management with back office work streams. Working to a strong continuous improvement discipline you will be expected to continuously drive improvements to delivery processes and methods.

Duties will involve:

  • Update and maintain project documentation
  • Lead implementation projects across multi sites
  • Responsible for implementation quality and success
  • Responsible for client journey, satisfaction and delivery of value
  • Accountable for all financial aspects of implementation
  • Creating best in class, right first time solutions, assuring lessons learnt are maximised
  • Rapidly move client and Junior Project Management team through implementation cycles and manage all risks / issues.
  • To take shared responsibility for your own personal development and performance in order to maximise your contribution to the business and your satisfaction in the role
  • Manage risk and work to minimise this with good planning
  • Work with the Client Relationship Team to understand commercial outcomes and client expectations
  • Mentor Junior Project Managers assuring plans are co-ordinated and met within time allocated.

Experience Required:

  • Excellent Customer Service Skills
  • Strong Listening Skills
  • Technical and process knowledge
  • Demonstrable project management experience, preferably in a client-service organization
  • Experience of multiple full project lifecycles
  • Experience managing multiple projects simultaneously
  • Experience of successfully leading and managing teams
  • Excellent interpersonal, oral & written communication skills
  • Certified PRINCE2 or equivalent
  • Good understanding of Microsoft Project & Office at intermediate level.

Essential Personal Traits:

  • Flexibility
  • Resilience
  • Organised
See Above
Person Specification:
See Above

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