AP-IM-3527: Implementations Manager – Ecommerce Technology
  • Stephen Pimm
  • 09 Feb 2021
  • Location:
    London - Remote Working + some travel when required
  • Sector:
    IT and information services
  • Type:
  • Offering:
    £40K - £45K per annum + benefits
  • Start Date:
    ASAP - Post Interviews
Job Description:

We have an exciting opportunity for an Implementation Manager to join our ecommerce technology client on a permanent basis. This role is to set up and run their new Implementations Function.



Our client delivers an ecommerce returns service for major multi brand global retail organisations. Reporting to the Programme Manager, you will work closely with the Senior Project Manager to oversee enterprise client integration and onboarding projects from pre-contract through to handover and BAU. Client engagement and communication is vitally important to build confidence and ensure maximum engagement across all brands.


You will engage with clients to understand their service requirement and develop plans to meet these. Working with multifunctional (offshore dev, sales, product and logistics) resources, you will be responsible for ensuring the delivery/integration, go live and transition to BAU processes are successful.

You will need to get up to speed quickly with the client product and have a strong technical understanding to be able to effectively act as the bridge between the technical and non-technical teams (internal and external). This role will support clients through the process from scoping, testing, go live, BAU and support.


Our client is looking for someone who is confident, proactive, a self-starter, self-sufficient and looking to work in a fast paced, agile, entrepreneurial environment. They are rapidly growing and there is huge scope for this role to expand.



Job Responsibilities:

  • Quickly gain a deep knowledge of, and be able to communicate and execute the capabilities of the client Returns Solution.
  • Identify and establish the Implementations function.
  • Implement clients onto the client Returns solution.
  • As the company grows, establish and manage a team of Implementers.
  • Manage client implementations throughout entire process from requirements capture to handover to BAU, within agreed scope, budget, and time constraints.
  • Develop and maintain comprehensive plans to meet customer requirements and company goals.
  • Work closely with the globally distributed team, Onboarding Project Managers, Sales, Application Support and Client Success to deliver clients from pre-sales through to BAU.
  • Manage client and internal stakeholder expectations
  • Monitor Implementation progress continuously and provide detailed updates and forecasts on measurable items, such as milestones and deliverables
  • Communicate proactively to provide encouragement, identify risks and issues, and create solutions
  • Stay informed of relevant trends and industry news


Essential skills and experience:

  • Demonstrable full lifecycle SaaS Implementations management experience ideally within a retail/ecommerce environment.
  • Demonstrable experience within IT, including development work and interactions with customers.
  • Demonstrable technical understanding of API and System Integration – including documentation.
  • Demonstrable client facing experience – ability to build confidence and demonstrate competence to enterprise clients.
  • An aptitude for understanding technical solutions and communicating to technical and non-technical audiences. 
  • An excellent communicator – verbal and written.
  • Strong stakeholder management skills – including internal and external stakeholders.
  • Product management experience – highly beneficial to have previous knowledge of Shopify, SalesForce Commerce Cloud, BigCommerce, Magento or SAP Hybris.
  • Experience of waterfall and agile delivery methodologies.
  • Previous experience or understanding of the logistics environment.
  • Strong leadership skills and experience of leading/working with remote teams.
  • Excellent problem-solving skills.


This is a remote role.


If you are ambitious, hungry, and looking for a new challenge to set up and run an implementation function, then this role could be perfect for you.


Applications are open.

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Person Specification:
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