AP-PM-3571: Project Manager – eCommerce Solutions - Retail
  • John Thorpe
  • 30 Aug 2021
  • Location:
    United Kingdom - Home + Office + Customer site
  • Sector:
    IT and information services
  • Type:
  • Offering:
    To £50K + Bonus and Benefits
  • Start Date:
Job Description:

Experienced, client facing, full lifecycle project management professionals required to join a fast paced and growing professional services team responsible for delivering eCommerce solutions to retail marketplace.

Reporting to the project management team lead you will take responsibility for projects within your brief through the full project lifecycle, from pre-sales to BAU handover, working within the constraints of time, cost and functionality. Managing teams including technical specialists, developers and offshore partners you will ensure high levels of customer satisfaction, and compliance to the required governance structures.

Retail experience would be a bonus but is not essential, alternatively you may have ERP, CRM or other IT solution implementation experience. Ultimately the most important things you will bring to the role are; your soft skills, your demonstrable end to end delivery experience and your flexible attitude to your work.

As would be expected in a professional services environment, you will be expected to be adaptable and open to being where you need to be to be at relevant points in a delivery cycle. Thus, your working week may consist of some working from home, some time in the office or some time with the client. This may include some short stay, international travel. As a self-manager, you will set the appropriate schedule to meet your objectives.

If this sounds like you and you are looking for a new project management challenge please do apply or give us a call to chat through the role in more detail.


Responsibilities include:

The Project Manager will be accountable for delivering outcomes and ensuring that you and your team are on track while following a standard process, as defined by the in-house Project Management and Delivery Framework. These are:

  • Presale - Working closely with the sales team to deliver RFP and sales proposals as well as attending presentations if required as well as creation. Generate SOW and Sale Agreement
  • Initiating and mobilisation - Checking feasibility and working out budgets, teams and resources; set objectives in line with your organisation or client needs, which may include scope, content, timings and budget
  • Planning - Setting goals, defining roles and producing schedules of tasks. Some tools, such as Gantt Charts and resource scheduling tool to create a visual project plan
  • Executing - Managing the project
  • Monitoring, controlling and financial - Tracking the project's progress, monitor the work to make sure it is on time and within budget as well as providing and updating revenue forecasts, producing accurate invoices on time. Must have experience in managing budget change control.
  • Risk and issues - Identify, manage, mitigate and escalate risks and issues to ensure delivery
  • Reporting – Report regularly to management and the client, internal and external.
  • Closing – Facilitating BAU handovers and evaluating successes and challenges to enhance learning for your next project.
Person Specification:


  • Leadership - demonstrates the ability to make things happen and is focused on delivery. Builds a climate of trust with project teams and all other stakeholders.
  • Strategic thinking – able to identify a vision along with the plans which need to be implemented to meet the end goal, evaluating situations, decisions and issues in the short, medium and long term.
  • Influencing and persuading - able to present sound and well reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behaviour change
  • Planning and organising - Prioritises and plans, taking into account the degree of uncertainty, resource availability and dependencies to ensure delivering within the time, cost and quality constraints.
  • Adaptability and flexibility - a willingness to be flexible in meeting the challenge of working across a diverse range of delivery teams. To manage uncertainty and adapt the programme, portfolio or project where required.
  • Negotiation and influencing - proven negotiation skills, ability to present sound and well-reasoned arguments to convince others. Demonstrates the ability to draw from a range of influencing strategies to persuade people to achieve agreement or behavioural change. Listens to other points of view to gain understanding.
  • Communication - able to get messages understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information. Recognises the importance of sharing and disseminating information and contacts. Must be able to deliver steering presentations.
  • Managing relationships - able to build and maintain effective working relationships with a range of people, including senior/executive level. Works co-operatively with others to be part of a team.

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